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    Refunds & Returns

    Because each item at SS Bookish Gifts is handcrafted or made to order, I do not accept general returns or exchanges. However, I want you to love your purchase!
    If your item arrives damaged or incorrect, please contact me within 7 days of delivery with a photo and your order number. I’ll be happy to offer a replacement or refund where appropriate.

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    Non-Returnable Items

    • Custom or personalized orders

    • Book bouquets or décor items with removable flowers that have been altered or rearranged

    • Sale items or gift cards

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    Refund Processing

    Approved refunds are issued to your original payment method within 5–7 business days once the return (if required) is received and inspected.

     

    Cancellations

    Orders can be canceled within 12 hours of purchase, unless they’ve already been shipped or custom work has begun.

     

    Contact

    For refund or order questions, please reach out with your name, order number, and a description of the issue.

    ssbookishgifts@gmail.com

    Brodhead, Wisconsin

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