Refund Policy

Refunds & Returns

Because each item at SS Bookish Gifts is handcrafted or made to order, I do not accept general returns or exchanges. However, I want you to love your purchase!
If your item arrives damaged or incorrect, please contact me within 7 days of delivery with a photo and your order number. I’ll be happy to offer a replacement or refund where appropriate.

Non-Returnable Items

Custom or personalized orders
Book bouquets or décor items with removable flowers that have been altered or rearranged
Sale items or gift cards

Refund Processing

Approved refunds are issued to your original payment method within 5–7 business days once the return (if required) is received and inspected.

Cancellations

Orders can be canceled within 12 hours of purchase, unless they’ve already been shipped or custom work has begun.

Contact

For refund or order questions, please reach out with your name, order number, and a description of the issue.

ssbookishgifts@gmail.com

Brodhead, Wisconsin

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Refund Policy

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